Terms of service

What these terms cover

These terms apply to the BotPulsar marketing site, the application at app.botpulsar.com, and the API. If you accept them on behalf of a company, you confirm you are authorised to bind that company.

Your account

• You must give accurate signup details and keep them current.
• You are responsible for everything done under your account, including by team members you invite. All plans include unlimited team members, so seat sharing is never necessary — do not share a single login.
• Tell us promptly if you believe an account has been compromised.
• You must be 18 or older and using BotPulsar for a business purpose.

What you pay, and what Meta charges

Your subscription is billed in advance for the period you choose — monthly, quarterly or yearly — and renews automatically until cancelled. Prices are in Indian rupees and exclude GST unless stated otherwise.

Meta charges separately for WhatsApp conversations, priced per category (marketing, utility, authentication, service) and per country. BotPulsar passes these through at Meta's published rates without a markup, billed against prepaid credit in your workspace. Meta sets and changes these rates; we do not.

We may change subscription prices with at least 30 days' notice by email. The new price applies from your next renewal, so you can cancel before it takes effect.

Acceptable use

WhatsApp is a permissioned channel and Meta enforces that strictly. These rules protect your number as much as ours:

• Message only contacts who have opted in, and honour opt-outs promptly.
• Comply with Meta's WhatsApp Business Policy, WhatsApp Commerce Policy and template category rules. A rejected or misused template category is grounds for Meta to restrict your number.
• No spam, purchased contact lists, scraped numbers, phishing, malware, or impersonation of another business.
• No unlawful content, and none of the categories Meta prohibits — including alcohol, tobacco, weapons, gambling and adult content, where Meta restricts them.
• No attempt to breach, overload or reverse-engineer the platform, and no resale of the service unless you are on a plan that permits it.

Suspension

We can suspend an account that breaches acceptable use, that is being used fraudulently, or that has an unpaid invoice past its due date. Except where the breach is severe or Meta compels immediate action, we give notice and a chance to fix the problem first.

Your data and your number

You own your data. We claim no rights over your contacts, conversations or content beyond what is needed to operate the service, as described in the privacy policy.

Your WhatsApp Business Account and phone number are registered in your own Meta Business Manager. Leaving BotPulsar is a re-point of your number to another provider, not a negotiation with us to release it.

You can export your data at any time while the account is active.

Availability

We work to keep BotPulsar available continuously, and we announce planned maintenance in advance. We do not currently offer a contractual uptime SLA with service credits on self-serve plans; if you need one, talk to us before signing up rather than assuming it.

Message delivery ultimately depends on Meta's WhatsApp Business Platform, on your number's quality rating and messaging limits, and on the recipient's device. Those are outside our control.

Third-party services

Integrations you connect — CRMs, stores, payment gateways, automation tools — are governed by their own terms. We are not responsible for their availability, their pricing, or what they do with data you choose to send them.

Liability

The service is provided as-is to the extent the law allows. We are not liable for indirect or consequential loss, lost profits, or lost business opportunities. Our total liability for any claim is capped at the subscription fees you paid us in the three months before the claim arose.

Nothing here limits liability that cannot be limited by law, including for fraud.

Cancellation and termination

You can cancel at any time from the billing screen or by writing to us. Your plan stays active until the end of the period you have already paid for; refund eligibility is set out in the refund policy.

We can terminate with 30 days' notice, or immediately for a serious breach of acceptable use. On termination you keep access long enough to export your data, unless the account was terminated for fraud or abuse.

Governing law

These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction. We will always try to resolve a dispute by talking to you first.

Changes

We may update these terms. Material changes are notified by email at least 30 days before they take effect, and continuing to use BotPulsar after that means you accept them.

Contact

BotPulsar

Email support@botpulsar.com · WhatsApp +91 96280 30291 · Phone +91 96280 30291

Related policies

• Privacy policy
• Refund policy
• Security and data handling
• Pricing, plans and Meta message rates