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AI agents and copilot
AI that answers from your own content — and knows when to hand off.
AI agents answer from your own knowledge base through retrieval-augmented generation, not from general internet knowledge, and can call your APIs to check an order or availability mid-conversation. Every agent is tested against a scenario suite before it goes live, with explicit rules for when to hand off to a human.
AI agents and copilot, in detail
AI agents with RAG
Support, sales, qualification, booking and order agents grounded in your own knowledge base with retrieval-augmented generation.
Tool calling
Let agents look up orders, check availability and call your APIs inside a conversation, with every action audited.
Agent copilot
Suggested replies, rewrite, translate, summarise, tone control and next-best- action for human agents.
Evaluation and safe handoff
Test agents against scenario suites before they go live, with bounded memory and explicit human-handoff rules.
AI agents and copilot: common questions
Does the WhatsApp AI agent make up answers?
Agents answer using retrieval-augmented generation over your own knowledge base rather than general internet knowledge, and can be evaluated against a scenario suite before going live to check for unsupported claims.
Can the AI agent take actions, not just answer questions?
Yes, through tool calling. Agents can look up an order, check availability or call your own APIs inside a conversation, with every action logged for audit.
When does a conversation get handed off to a human agent?
You set explicit handoff rules — by topic, sentiment, repeated failure to resolve, or an explicit customer request — and the agent copilot keeps suggesting replies, summaries and next-best-actions to the human who takes over.
What does the AI agent copilot do for human agents, not just bots?
It works alongside a human agent in the same inbox: suggested replies, rewrite, translate, summarise, tone control and next-best-action, so a human agent still closes the conversation but with less typing from scratch.
What kinds of AI agents can I build on BotPulsar?
Support, sales, qualification, booking and order agents, all grounded in your own knowledge base through retrieval-augmented generation rather than a single generic bot persona.
Which plans include AI agents and the copilot?
AI copilot and AI agents with RAG and tool calling are included on the Pro and Business plans. Free and Growth focus on the inbox and campaigns without AI.
Does the AI agent remember the whole conversation history forever?
No, agents run with bounded memory rather than unlimited context, and every tool call the agent makes is logged for audit, which keeps behaviour predictable and reviewable.
How that compares to WATI, AiSensy, Interakt, Respond.io and Kommo
Thirty-plus capabilities across commercials, platform depth, AI and enterprise controls.
| Capability | BotPulsar |
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✓ included ✓Pro included from that plan up ◎ subject to Meta eligibility ● limited, higher plan or paid add-on − not available. BotPulsar cells name the plan a capability is included from, so they can be checked against the plan table on the pricing page. Competitor cells are not tiered the same way, because vendor plan contents change more often than they are published. Competitor list prices and plan contents were captured in from each vendor's public pricing page () and may have changed since. Individual features can be plan-, country- or Meta-eligibility-dependent — please verify current details on the vendor's own site before purchasing.
The rest of the BotPulsar platform
WhatsApp Business Platform
Official API access with Meta Embedded Signup, so you own the WABA and the number — not your vendor.
Shared team inbox
One inbox for the whole team, with unlimited seats on every plan.
Campaigns and automation
Broadcasts, drip sequences and a visual workflow builder — no code.
Contacts, CRM and commerce
The pipeline lives where the conversation happens.
Analytics, API and governance
Reporting, integrations and the controls enterprise buyers ask for.