Home/ Features/Analytics, API and governance
Analytics, API and governance
Reporting, integrations and the controls enterprise buyers ask for.
The controls enterprise buyers ask for are built in rather than bolted on: SSO, role-based access, an append-only audit log and data-retention policies sit alongside the same REST API and webhook framework that powers your own integrations.
Analytics, API and governance, in detail
Dashboards and custom reports
Inbox, agent, campaign, automation, funnel, commerce, AI and cost dashboards, plus custom report authoring with scheduled CSV/XLSX exports.
REST API and webhooks
Versioned REST API, scoped API keys, signed outgoing webhooks and a connector framework for your own stack.
SSO and RBAC
SAML/OIDC single sign-on, owner/admin/manager/agent/viewer roles and granular permission control.
Audit, retention and DSAR
Append-only audit log, sensitive-data redaction, retention policies, legal holds and data-principal request handling.
Omnichannel
Instagram and website chat alongside WhatsApp, with RCS, voice and push channel foundations built in.
Agency and reseller mode
Consent-bound partner relationships, delegated member grants, white-label workspaces and a PII-minimised client portal.
Analytics, API and governance: common questions
Does BotPulsar support single sign-on?
Yes, SAML and OIDC SSO are available alongside owner/admin/manager/agent/viewer roles with granular permission control.
Is there a REST API to integrate BotPulsar with our own stack?
Yes, a versioned REST API with scoped API keys and signed outgoing webhooks, plus a connector framework for building against your own systems.
What compliance controls are available for enterprise deployments?
An append-only audit log, sensitive-data redaction, configurable retention policies, legal holds and data-principal request (DSAR) handling.
Which plans include SSO, RBAC and the audit log?
SAML/OIDC SSO, the append-only audit log, retention policies, legal holds and white-label reseller workspaces are on the Business plan. Growth and Pro include the REST API and webhooks without the enterprise governance layer.
Can I build custom reports instead of using the default dashboards?
Yes. Alongside inbox, agent, campaign, automation, funnel, commerce, AI and cost dashboards, you can author custom reports and schedule them as recurring CSV or XLSX exports.
Does BotPulsar support channels other than WhatsApp?
Instagram and website chat run alongside WhatsApp in the same inbox today, with RCS, voice and push channel foundations already built in for future expansion.
Can an agency manage multiple client WhatsApp accounts on BotPulsar?
Yes. Agency and reseller mode supports consent-bound partner relationships, delegated member grants, white-label workspaces and a PII-minimised client portal, so an agency does not need one login per client account.
How that compares to WATI, AiSensy, Interakt, Respond.io and Kommo
Thirty-plus capabilities across commercials, platform depth, AI and enterprise controls.
| Capability | BotPulsar |
|---|
✓ included ✓Pro included from that plan up ◎ subject to Meta eligibility ● limited, higher plan or paid add-on − not available. BotPulsar cells name the plan a capability is included from, so they can be checked against the plan table on the pricing page. Competitor cells are not tiered the same way, because vendor plan contents change more often than they are published. Competitor list prices and plan contents were captured in from each vendor's public pricing page () and may have changed since. Individual features can be plan-, country- or Meta-eligibility-dependent — please verify current details on the vendor's own site before purchasing.
The rest of the BotPulsar platform
WhatsApp Business Platform
Official API access with Meta Embedded Signup, so you own the WABA and the number — not your vendor.
Shared team inbox
One inbox for the whole team, with unlimited seats on every plan.
Campaigns and automation
Broadcasts, drip sequences and a visual workflow builder — no code.
AI agents and copilot
AI that answers from your own content — and knows when to hand off.
Contacts, CRM and commerce
The pipeline lives where the conversation happens.