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Contacts, CRM and commerce
The pipeline lives where the conversation happens.
The pipeline lives inside the conversation instead of a separate tab: every deal, order and booking carries its WhatsApp conversation history attached to the record, so a rep never has to reconstruct context from another tool.
Contacts, CRM and commerce, in detail
Contacts and consent ledger
Import/export, tags, custom fields, de-duplication, owners, lifecycle stages, source tracking and a full consent ledger.
Sales pipelines
Deals, stages, tasks and owners, with conversation history attached to every record.
Catalog and orders
Product catalog with stock sync, carts, orders, payment links and abandoned- cart recovery.
Booking and documents
Calendar availability, booking and reschedule flows, automated reminders, and secure file collection with OCR extraction.
Contacts, CRM and commerce: common questions
Can I sell a product catalog directly on WhatsApp?
Yes. The product catalog syncs stock, and customers can build a cart, place an order and pay through a payment link inside the chat, with abandoned-cart recovery for carts that stall.
Does BotPulsar track consent for marketing messages?
Yes, a full consent ledger sits on every contact record alongside tags, custom fields, owners, lifecycle stage and source, with de-duplication on import.
Can customers book appointments through WhatsApp?
Yes. Booking flows check calendar availability, handle reschedules, send automated reminders, and can collect documents with OCR extraction where the booking needs paperwork.
What happens when a customer adds items to a cart but doesn't pay?
Abandoned-cart recovery follows up automatically on carts that stall before checkout, using the same payment link flow as a completed order.
Does BotPulsar deduplicate contacts on import?
Yes. Contact import/export runs de-duplication alongside tags, custom fields, owners, lifecycle stage and source tracking, so bulk-importing a list does not create duplicate records.
Which plans include the sales CRM and catalog?
Sales pipelines, the product catalog with orders and payment links, and booking flows are included on Pro and Business. Free and Growth include the contact database and consent ledger without the pipeline and commerce layer.
Can a sales rep see the WhatsApp conversation behind a deal?
Yes. Every deal, order and booking record carries its WhatsApp conversation history attached to it, so a rep does not have to reconstruct context by switching to another tool.
How that compares to WATI, AiSensy, Interakt, Respond.io and Kommo
Thirty-plus capabilities across commercials, platform depth, AI and enterprise controls.
| Capability | BotPulsar |
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✓ included ✓Pro included from that plan up ◎ subject to Meta eligibility ● limited, higher plan or paid add-on − not available. BotPulsar cells name the plan a capability is included from, so they can be checked against the plan table on the pricing page. Competitor cells are not tiered the same way, because vendor plan contents change more often than they are published. Competitor list prices and plan contents were captured in from each vendor's public pricing page () and may have changed since. Individual features can be plan-, country- or Meta-eligibility-dependent — please verify current details on the vendor's own site before purchasing.
The rest of the BotPulsar platform
WhatsApp Business Platform
Official API access with Meta Embedded Signup, so you own the WABA and the number — not your vendor.
Shared team inbox
One inbox for the whole team, with unlimited seats on every plan.
Campaigns and automation
Broadcasts, drip sequences and a visual workflow builder — no code.
AI agents and copilot
AI that answers from your own content — and knows when to hand off.
Analytics, API and governance
Reporting, integrations and the controls enterprise buyers ask for.