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WhatsApp for Healthcare & clinics
Clinics and healthcare providers use WhatsApp for appointment booking and reminders — the two things that most directly cut no-shows — alongside secure document exchange for reports and prescriptions.
What healthcare & clinics teams run into on WhatsApp today
Missed appointments from reminder calls that go unanswered.
Reports and prescriptions shared over unsecured personal chats with no record.
Front-desk staff overloaded with repetitive scheduling questions.
Built for healthcare & clinics
Appointment booking and reminders
Booking flows check availability, confirm the appointment, and send automated reminders to cut no-shows.
Secure document collection
Collect and share reports or forms with secure file collection, keeping a record inside the patient's conversation and contact record.
AI agent for scheduling questions
An AI agent answers common scheduling and clinic-hours questions from your own knowledge base, freeing front-desk staff for calls that need a human.
Audit log and retention controls
An append-only audit log and configurable retention policy support the record-keeping healthcare communication needs.
WhatsApp for healthcare & clinics: common questions
Can we send appointment reminders automatically?
Yes, as an approved WhatsApp template scheduled by a workflow automation ahead of the appointment time.
Is there an audit trail for patient communication?
Yes. An append-only audit log records access and actions, and retention policies are configurable per your compliance requirements.
How does WhatsApp booking reduce no-shows compared to phone reminders?
A booking flow confirms the appointment and sends an automated reminder that a patient reads on WhatsApp, instead of a reminder call that can go unanswered.
Can we share a lab report or prescription securely over WhatsApp?
Yes. Secure file collection keeps reports and forms attached to the patient's conversation and contact record, instead of being shared over an unsecured personal chat with no record.
Can an AI agent handle routine scheduling questions?
Yes. An AI agent answers common scheduling and clinic-hours questions from your own knowledge base, so front-desk staff can focus on calls that actually need a human.
Which plan includes the audit log and retention controls?
The append-only audit log, retention policies and SSO are included on the Business plan at ₹3,999/month; booking, reminders and secure document collection are available from Pro at ₹1,999/month.
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