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WhatsApp appointment booking and reminders
WhatsApp appointment reminders are utility templates sent after a booking and again before the slot, with buttons to confirm or reschedule. On BotPulsar a workflow sends the confirmation when the booking is created, a reminder the day before and a follow-up to no-shows, while replies go to the front desk's shared inbox.
Typical cost: 3,000 messages a month on the Growth plan costs about ₹1,344 before GST — ₹999 platform fee plus ₹345 in Meta charges at India rates effective 1 July 2026 — or ₹1,586 including 18% GST.
Appointment reminders on BotPulsar, step by step
Receive the booking
From your booking software through the API or a connector, or book in chat with a WhatsApp Flow.
Confirm immediately
A confirmation template with the date, time and address.
Remind before the slot
A reminder 24 hours before, with Confirm and Reschedule buttons.
Follow up no-shows
Anyone marked no-show gets a rebooking message instead of silence.
Monthly cost: Appointment reminders
Meta's India rates effective 1 July 2026, passed through at cost. BotPulsar adds no markup.
| Line | Volume | Rate | Monthly |
|---|---|---|---|
| BotPulsar Growth plan (unlimited users) | — | flat | ₹999 |
| Meta utility: confirmations and reminders (1,500 bookings) | 3,000 | ₹0.115 | ₹345 |
| Total before GST | 3,000 | ₹1,344 | |
| GST at 18% | ₹242 | ||
| Total including GST | ₹1,586 |
Who uses this
Limitations to know first
- The calendar stays in your booking system; BotPulsar sends the messages and records the replies.
- Health information in messages must be kept minimal — a reminder should not name a diagnosis.
Ready-made templates
- Appointment confirmation (utility)
- Appointment reminder (utility)
- Appointment rescheduled (utility)
- Missed appointment follow-up (utility)
Terms used on this page: WhatsApp Flows · Utility template · Template buttons
Appointment reminders on WhatsApp: common questions
Do WhatsApp reminders reduce no-shows?
They are read far more often than SMS or email, and a Reschedule button turns a silent no-show into a moved appointment. Measure your own no-show rate before and after.
Can patients book the appointment inside WhatsApp?
Yes, with a WhatsApp Flow — a native in-chat form showing slots — or by chatting with the front desk in the shared inbox.
When should the reminder be sent?
24 hours before for most appointments, plus a two-hour reminder for same-day slots.
Can it connect to our clinic or salon software?
Yes, if that software can call a webhook or connect through Zapier, Make or n8n; otherwise bookings can come from a Google Sheet.
Is an appointment reminder a utility message?
Yes, as long as it is about the appointment and contains no promotion.
Other WhatsApp workflows teams run on BotPulsar
Fee reminders
Due-date and overdue reminders to parents, with a payment link and delivery proof.
Abandoned cart recovery
Timed cart reminders from your store's events, with an optional offer follow-up.
Order & delivery updates
Confirmation, shipped, out-for-delivery and delivered updates from store events.
COD confirmation
One-tap Confirm/Cancel for cash-on-delivery orders before dispatch.
OTP & verification
One-time passcodes through Meta's authentication templates, sent by API.
Lead qualification
AI or Flow-based questions, CRM deal creation and hand-off to sales.