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WhatsApp appointment rescheduled template
Always show the old time alongside the new one. A reschedule confirmation that only states the new slot leaves the customer unsure whether the change they asked for is the change that happened.
The template
Utility category — the message relates to a specific order, appointment or account the customer already has.
Body
Hi {{customer_name}}, your appointment has been rescheduled.
Previously: {{old_datetime}}
Now: {{new_datetime}}
Location: {{location}}
See you then.
What gets filled in per recipient
| Variable | Sample value |
|---|---|
{{customer_name}} |
Priya |
{{old_datetime}} |
14 August, 11:30 AM |
{{new_datetime}} |
16 August, 4:00 PM |
{{location}} |
Indiranagar clinic |
Approval notes for this template
Send this on the calendar write, not on the request. Confirming a reschedule that has not been committed causes double-bookings.
The reminder sequence should re-anchor to the new date automatically.
Appointment rescheduled: common questions
What Meta category does the 'Appointment rescheduled' template use?
The Appointment rescheduled template is submitted under the utility category. Utility category — the message relates to a specific order, appointment or account the customer already has.
Can I edit the variables in the 'Appointment rescheduled' template?
Yes. The Appointment rescheduled template is a fixed body with named variables submitted to Meta in advance and reviewed before it can be sent, so you can change the wording or the variables to match your brand. If the edited version is rejected, it can be edited again and resubmitted — the version history stays intact, so you are not starting from a blank draft.
Which businesses use the 'Appointment rescheduled' template?
It's built for appointments & bookings use cases: Confirmations, reminders and reschedules that cut no-shows.
How much does the 'Appointment rescheduled' template cost to send?
WhatsApp prices every template by its Meta category, so the Appointment rescheduled template is charged at the utility rate rather than a flat per-message fee — the same wording costs more as a marketing template than as a utility one.
What other templates pair with 'Appointment rescheduled'?
Appointment rescheduled is most often used alongside Appointment confirmation, Appointment reminder and Appointment cancellation, the other appointments & bookings templates in this library.
Others in this category
Appointment confirmation
Confirm the appointment the moment it is booked, with everything the customer needs to actually turn …
Appointment reminder
The reminder is the single highest-return message in any appointment-based business. Sent the day before with …
Appointment cancellation
A cancellation confirmation should make rebooking a single tap. The customer who just cancelled is the …