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WhatsApp for Restaurants & food delivery
Restaurants use WhatsApp for the two moments that matter most: taking an order or reservation without a phone queue, and bringing regulars back with a targeted offer instead of a generic SMS blast.
What restaurants & food delivery teams run into on WhatsApp today
Phone lines jam during peak hours for orders and table bookings.
Offer broadcasts sent to everyone instead of the customers most likely to redeem them.
No record of a regular customer's order history to personalise the next offer.
Built for restaurants & food delivery
Order and reservation booking
The product catalog and booking flow handle takeaway orders and table reservations directly inside a chat.
Order-ready and status alerts
A workflow automation sends an order-confirmed and order-ready message, cutting 'where is my order' calls.
Segmented offer broadcasts
Broadcast a lunch or weekend offer to a segment built from order history and tags, with cost preview before sending.
WhatsApp for restaurants & food delivery: common questions
Can customers place an order directly on WhatsApp?
Yes, through the product catalog and cart, with a payment link to complete checkout inside the chat.
Can I target offers only to regular customers?
Yes. Contact tags and custom fields let you segment broadcasts by order history or visit frequency.
Can customers book a table without calling the restaurant?
Yes. The booking flow handles table reservations directly inside a chat, alongside the product catalog for takeaway orders, so a busy phone line does not turn away a booking.
Can we cut 'where is my order' calls automatically?
Yes. A workflow automation sends an order-confirmed and order-ready message without a staff member manually texting each customer.
Can I preview the cost of a weekend offer broadcast before sending?
Yes. Campaigns show the projected Meta conversation cost for the segment before you launch, so a lunch or weekend offer never lands as a surprise on the invoice.
Can multiple staff share one restaurant WhatsApp number during a rush?
Yes. The shared inbox includes unlimited team members on every plan, so several staff can handle orders and reservations from the same number without a per-seat charge.
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