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WhatsApp appointment cancellation template
A cancellation confirmation should make rebooking a single tap. The customer who just cancelled is the warmest rebooking prospect you have.
The template
Utility category — the message relates to a specific order, appointment or account the customer already has.
Body
Hi {{customer_name}}, your {{service_name}} appointment on {{appointment_date}} has been cancelled.
Would you like to book another time?
Buttons
- Book another slot (quick_reply)
What gets filled in per recipient
| Variable | Sample value |
|---|---|
{{customer_name}} |
Priya |
{{service_name}} |
Dental cleaning |
{{appointment_date}} |
14 August |
Approval notes for this template
Offering rebooking here stays within utility, because it directly concerns the appointment being cancelled.
Release the slot back to availability immediately so it can be filled by someone on a waitlist.
Appointment cancellation: common questions
What Meta category does the 'Appointment cancellation' template use?
The Appointment cancellation template is submitted under the utility category. Utility category — the message relates to a specific order, appointment or account the customer already has.
Can I edit the variables in the 'Appointment cancellation' template?
Yes. The Appointment cancellation template is a fixed body with named variables submitted to Meta in advance and reviewed before it can be sent, so you can change the wording or the variables to match your brand. If the edited version is rejected, it can be edited again and resubmitted — the version history stays intact, so you are not starting from a blank draft.
Which businesses use the 'Appointment cancellation' template?
It's built for appointments & bookings use cases: Confirmations, reminders and reschedules that cut no-shows.
How much does the 'Appointment cancellation' template cost to send?
WhatsApp prices every template by its Meta category, so the Appointment cancellation template is charged at the utility rate rather than a flat per-message fee — the same wording costs more as a marketing template than as a utility one.
What other templates pair with 'Appointment cancellation'?
Appointment cancellation is most often used alongside Appointment confirmation, Appointment reminder and Appointment rescheduled, the other appointments & bookings templates in this library.
Others in this category
Appointment confirmation
Confirm the appointment the moment it is booked, with everything the customer needs to actually turn …
Appointment reminder
The reminder is the single highest-return message in any appointment-based business. Sent the day before with …
Appointment rescheduled
Always show the old time alongside the new one. A reschedule confirmation that only states the …