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WhatsApp appointment confirmation template
Confirm the appointment the moment it is booked, with everything the customer needs to actually turn up: when, where, and who with. This is the message they will scroll back to on the day.
The template
Utility category — the message relates to a specific order, appointment or account the customer already has.
Body
Hi {{customer_name}}, your appointment is confirmed.
Service: {{service_name}}
Date: {{appointment_date}}
Time: {{appointment_time}}
With: {{staff_name}}
Location: {{location}}
Buttons
- Reschedule (quick_reply)
- Cancel (quick_reply)
What gets filled in per recipient
| Variable | Sample value |
|---|---|
{{customer_name}} |
Priya |
{{service_name}} |
Dental cleaning |
{{appointment_date}} |
14 August |
{{appointment_time}} |
11:30 AM |
{{staff_name}} |
Dr. Mehta |
{{location}} |
Indiranagar clinic |
Approval notes for this template
Offering reschedule and cancel as taps is what keeps your calendar accurate. A customer who cannot easily cancel simply does not show up.
Route reschedule into a booking flow that offers live availability rather than into a support queue.
Appointment confirmation: common questions
What Meta category does the 'Appointment confirmation' template use?
The Appointment confirmation template is submitted under the utility category. Utility category — the message relates to a specific order, appointment or account the customer already has.
Can I edit the variables in the 'Appointment confirmation' template?
Yes. The Appointment confirmation template is a fixed body with named variables submitted to Meta in advance and reviewed before it can be sent, so you can change the wording or the variables to match your brand. If the edited version is rejected, it can be edited again and resubmitted — the version history stays intact, so you are not starting from a blank draft.
Which businesses use the 'Appointment confirmation' template?
It's built for appointments & bookings use cases: Confirmations, reminders and reschedules that cut no-shows.
How much does the 'Appointment confirmation' template cost to send?
WhatsApp prices every template by its Meta category, so the Appointment confirmation template is charged at the utility rate rather than a flat per-message fee — the same wording costs more as a marketing template than as a utility one.
What other templates pair with 'Appointment confirmation'?
Appointment confirmation is most often used alongside Appointment reminder, Appointment rescheduled and Appointment cancellation, the other appointments & bookings templates in this library.
Others in this category
Appointment reminder
The reminder is the single highest-return message in any appointment-based business. Sent the day before with …
Appointment rescheduled
Always show the old time alongside the new one. A reschedule confirmation that only states the …
Appointment cancellation
A cancellation confirmation should make rebooking a single tap. The customer who just cancelled is the …