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WhatsApp shared inbox for multiple agents in India
One inbox for the whole team, with unlimited seats on every plan.
BotPulsar includes unlimited team members in its shared WhatsApp inbox on every plan, starting at ₹300/month for Starter, billed monthly. A team of 5, 20 or 50 people pays no additional seat fee. Plan limits, Meta message charges and applicable taxes still apply.
Shared team inbox, in detail
Assignment, teams and queues
Route conversations to the right team with capacity checks, business hours and skill-based queues.
Collision prevention
Live presence, typing indicators and assignment help agents avoid sending duplicate replies to the same customer.
Notes, mentions and snippets
Internal notes, @mentions, saved replies, snooze, status and a complete conversation timeline.
SLA timers and CSAT
First-response and resolution SLAs with breach alerts, plus automated CSAT surveys after resolution.
Voice notes and rich composer
Record voice notes, send documents, images and video, and preview rich messages before they go out.
Bot or human filter
Filter the inbox by who answered — the AI agent, an automation or a person — and see a badge on every chat, so supervisors know exactly what the bot handled.
How does a WhatsApp shared inbox work for a team?
Connect your business number through the official WhatsApp Business Platform, invite agents to the workspace, then assign each incoming chat to an owner. The team sees the conversation history in one place, while internal notes stay out of customer messages.
For a handoff, an agent can leave a note and change the owner so the next person has context. Presence and typing indicators show when someone else is working in the chat. Teams and queues require Growth; routing rules and SLA timers require Pro.
- Connect the business number and confirm incoming messages reach the inbox.
- Invite agents and assign a test conversation to one owner.
- Add an internal note, hand the chat to another agent and check the timeline.
- Choose Growth for team queues or Pro for routing rules and SLA reporting.
Which shared inbox plan fits a 5, 20 or 50-person team?
Choose by the work your team needs to do, not the number of seats. Starter includes a shared inbox, assignment and notes. Growth adds teams, queues, broadcast campaigns and the workflow builder. Pro adds routing rules, SLA timers, CSAT and AI agents. Business adds SSO and governance controls.
For example, a 20-person support team that needs AI answers and SLA tracking can use Pro at ₹1,999/month, billed monthly, with no per-agent surcharge. This is the platform subscription; Meta messaging charges and applicable taxes are additional.
What does unlimited team membership include?
Unlimited seats means no per-person subscription fee to add team members. It does not mean unlimited free WhatsApp messages, AI usage, connected numbers or storage. Those allowances and feature entitlements depend on your plan.
AI agents and copilot are available on Pro and Business and have request and token limits. Before choosing a plan, check the workspace limits alongside message volume and the routing tools your team needs.
Shared team inbox: common questions
Does BotPulsar charge per agent seat?
No. Unlimited team members are included on every plan, from Starter at ₹300/month when billed monthly. The subscription depends on the plan; Meta message charges, applicable taxes and usage limits are separate.
How does BotPulsar stop two agents replying to the same customer?
Live presence and typing indicators show who else is viewing or drafting a reply in a conversation, and assignment routes each conversation to one owner so collisions are visible before they happen, not after.
Can I set SLAs and measure customer satisfaction?
Yes. First-response and resolution SLA timers raise breach alerts, and an automated CSAT survey can go out after a conversation is resolved.
Can agents leave internal notes without the customer seeing them?
Yes. Internal notes, @mentions and saved reply snippets sit alongside the conversation timeline, so a team can coordinate on a chat without any of it going out over WhatsApp.
Are teams, queues and business hours available on every plan?
Business hours and keyword auto-replies are on every plan including Starter. Teams and queues are included from Growth upward; routing rules, SLA timers and CSAT surveys are on Pro and Business.
Can agents send voice notes and rich media from the inbox?
Yes. Agents can record voice notes and send documents, images and video from the same composer, with a preview before a rich message goes out.
Is there a limit on service conversations in the inbox?
The Starter plan includes 1,000 service conversations a month; Growth, Pro and Business all include unlimited service conversations, so an active support team is not capped as it grows.
Check plans and competing platforms
Compare feature availability, team costs and current vendor details before choosing a plan.
The rest of the BotPulsar platform
WhatsApp Business Platform
Official API access with Meta Embedded Signup, so you own the WABA and the number — not your vendor.
WhatsApp marketing and campaigns
Opt-in broadcasts, drip sequences and a visual workflow builder — no code.
No-code chatbot builder
Drag-and-drop WhatsApp chatbots with menus, questions, branches and handoff to an AI agent or a person.
AI agents and copilot
WhatsApp AI answers from your knowledge base, with human handoff controls.
Contacts, CRM and commerce
The pipeline lives where the conversation happens.
Analytics, API and governance
Reporting, integrations and the controls enterprise buyers ask for.