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Shared team inbox
One inbox for the whole team, with unlimited seats on every plan.
Every plan, including the free one, includes unlimited team members in the shared inbox. There is no per-seat charge to add another agent, so the inbox scales with the size of your support or sales team instead of your invoice.
Shared team inbox, in detail
Assignment, teams and queues
Route conversations to the right team with capacity checks, business hours and skill-based queues.
Collision prevention
Live presence and typing indicators stop two agents replying to the same customer.
Notes, mentions and snippets
Internal notes, @mentions, saved replies, snooze, status and a complete conversation timeline.
SLA timers and CSAT
First-response and resolution SLAs with breach alerts, plus automated CSAT surveys after resolution.
Voice notes and rich composer
Record voice notes, send documents, images and video, and preview rich messages before they go out.
Shared team inbox: common questions
Does BotPulsar charge per agent seat?
No. Unlimited team members are included on every plan, from the ₹300 Starter tier upward. Pricing scales with WhatsApp conversation volume, not headcount.
How does BotPulsar stop two agents replying to the same customer?
Live presence and typing indicators show who else is viewing or drafting a reply in a conversation, and assignment routes each conversation to one owner so collisions are visible before they happen, not after.
Can I set SLAs and measure customer satisfaction?
Yes. First-response and resolution SLA timers raise breach alerts, and an automated CSAT survey can go out after a conversation is resolved.
Can agents leave internal notes without the customer seeing them?
Yes. Internal notes, @mentions and saved reply snippets sit alongside the conversation timeline, so a team can coordinate on a chat without any of it going out over WhatsApp.
Are teams, queues and business hours available on every plan?
Business hours and keyword auto-replies are on every plan including Starter. Teams, skill-based queues and full business-hours routing are included from Growth upward; SLA timers and CSAT surveys are on Pro and Business.
Can agents send voice notes and rich media from the inbox?
Yes. Agents can record voice notes and send documents, images and video from the same composer, with a preview before a rich message goes out.
Is there a limit on service conversations in the inbox?
The Starter plan includes 1,000 service conversations a month; Growth, Pro and Business all include unlimited service conversations, so an active support team is not capped as it grows.
How that compares to WATI, AiSensy, Interakt, Respond.io and Kommo
Thirty-plus capabilities across commercials, platform depth, AI and enterprise controls.
| Capability | BotPulsar |
|---|
✓ included ✓Pro included from that plan up ◎ subject to Meta eligibility ● limited, higher plan or paid add-on − not available. BotPulsar cells name the plan a capability is included from, so they can be checked against the plan table on the pricing page. Competitor cells are not tiered the same way, because vendor plan contents change more often than they are published. Competitor list prices and plan contents were captured in from each vendor's public pricing page () and may have changed since. Individual features can be plan-, country- or Meta-eligibility-dependent — please verify current details on the vendor's own site before purchasing.
The rest of the BotPulsar platform
WhatsApp Business Platform
Official API access with Meta Embedded Signup, so you own the WABA and the number — not your vendor.
Campaigns and automation
Broadcasts, drip sequences and a visual workflow builder — no code.
AI agents and copilot
AI that answers from your own content — and knows when to hand off.
Contacts, CRM and commerce
The pipeline lives where the conversation happens.
Analytics, API and governance
Reporting, integrations and the controls enterprise buyers ask for.