WhatsApp shared team inbox: assignment, SLAs and collision prevention
A shared WhatsApp inbox routes each conversation to one owner through assignment rules, shows live presence so two agents don't draft a reply to the same customer at once, and tracks first-response and resolution SLAs with breach alerts.
Assignment and queues
Conversations route to a team or agent based on rules — business hours, skill-based queues, or simple round-robin — with capacity checks so one agent does not get overloaded while another sits idle.
Collision prevention in practice
Live presence and typing indicators are the actual mechanism: an agent opening a conversation another agent is already viewing or drafting a reply in sees that in real time, before either sends a message, rather than finding out after two replies land.
SLA timers and CSAT
First-response and resolution SLA timers raise a breach alert when a conversation is at risk of missing its target, and an automated CSAT survey can go out once a conversation is marked resolved, closing the loop on whether the SLA target actually reflected customer experience.
Try BotPulsar
BotPulsar starts at ₹300/month with unlimited team members and 1,000 service conversations, then ₹999/month on Growth. 14-day trial, and no per-seat billing at any tier. See the full pricing or compare it against WATI, AiSensy, Interakt, Respond.io and Kommo.