Read receipt
The signal that a recipient has opened your WhatsApp message. It is reported to the business through a status webhook, subject to the recipient's own privacy settings.
One term from the WhatsApp Business Platform glossary. Last updated 2026-07-25.
Read receipts arrive as a status update carrying the original message ID. They let a business distinguish 'not delivered' from 'delivered and ignored', which are very different problems requiring very different follow-ups.
Recipients who disable read receipts in their own privacy settings will show as delivered but never read. Campaign read rates should therefore be treated as a floor rather than an exact figure.
Related terms
- Delivery status
- The lifecycle state of a sent WhatsApp message — sent, delivered, read or failed — reported back by webhook against the message's unique ID.
- Message ID (wamid)
- The unique identifier WhatsApp assigns to every message. It begins with 'wamid.' and is how delivery receipts, read receipts and replies are matched back to the original message.
- CSAT
- Customer satisfaction score — a short survey sent after a conversation is resolved, asking the customer to rate the interaction.
See Read receipt in a real workspace
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