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WhatsApp for Hotels & resorts
Hotels already field guest requests over WhatsApp informally, usually on a front-desk phone nobody can audit. A shared inbox turns that into a measurable service channel with assignment, response-time SLAs and a record of every request.
What hotels & resorts teams run into on WhatsApp today
Guest requests arriving on a personal staff phone with no record or handover between shifts.
Pre-arrival information sent by email that guests never read before check-in.
No structured way to collect feedback while the guest is still on property.
Built for hotels & resorts
Booking confirmation and pre-arrival
Confirm the reservation and send directions, check-in timing and any pre-arrival form as the stay approaches.
In-stay requests in a shared inbox
Housekeeping, room service and maintenance requests route to the right team with SLA timers, and survive a shift change.
Post-stay feedback
A one-tap satisfaction survey after checkout, while the stay is still fresh, with poor ratings routed to a manager.
WhatsApp for hotels & resorts: common questions
Can different departments handle their own guest requests?
Yes. Queues and assignment rules route housekeeping, food and beverage and maintenance requests to separate teams on the same number.
Can front-desk requests be tracked instead of a personal staff phone?
Yes. Guest requests land in the shared inbox with a record and a handover between shifts, replacing the untracked personal-phone habit hotels typically fall into.
How do you make sure guests actually read pre-arrival information?
Pre-arrival messages — directions, check-in timing, any required form — go out on WhatsApp as the stay approaches, which guests read at a far higher rate than pre-arrival email.
Can we set response-time targets for guest requests?
Yes, SLA timers on in-stay requests flag anything approaching its response deadline, so housekeeping and maintenance requests don't sit unanswered.
How do we collect feedback while the guest is still on property?
A one-tap satisfaction survey goes out after checkout while the stay is fresh, and poor ratings route straight to a manager for follow-up.
Can multiple departments share one hotel WhatsApp number?
Yes, queues and assignment rules route housekeeping, food and beverage, and maintenance requests to their own teams on a single shared number.
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