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WhatsApp for Logistics & courier
Logistics runs on status updates that customers actually see. WhatsApp delivers them where email and SMS get ignored, and a reschedule tap on an out-for-delivery message turns a failed attempt into a completed one — which is where the real cost sits in last-mile delivery.
What logistics & courier teams run into on WhatsApp today
Failed first-attempt deliveries because nobody was home and no one could be reached.
Call centres absorbing 'where is my shipment' volume that a status message would have prevented.
COD orders returned to origin after the recipient changes their mind in transit.
Built for logistics & courier
Out-for-delivery alerts with reschedule
Send a delivery window with a reschedule quick reply, so a customer who cannot receive the parcel says so before the rider arrives.
Automated tracking replies
An AI agent with tool calling answers shipment status from your own systems instead of routing every enquiry to a human.
COD confirmation before dispatch
Confirm cash-on-delivery orders with a single tap before the parcel leaves the hub, cutting return-to-origin volume.
WhatsApp for logistics & courier: common questions
Can customers reschedule a delivery over WhatsApp?
Yes. A quick-reply button on the out-for-delivery message can route into an automation that offers the next available delivery slots.
Can we handle both merchant and end-customer queries on one number?
Yes, through queues and assignment rules in the shared inbox, so merchant and consumer conversations route to different teams.
Can we automate cash-on-delivery confirmation before a parcel is dispatched?
Yes. The COD confirmation flow sends a single-tap confirm request before the parcel leaves the hub, so a customer who has changed their mind is caught before you pay to ship and return it.
How does the AI agent answer 'where is my shipment' without a human?
An AI agent with tool calling queries your own tracking systems directly and replies with the current status, so routine tracking questions never need to reach a call centre agent.
What happens on a failed first delivery attempt?
The out-for-delivery message carries a reschedule quick reply, so a customer who cannot receive the parcel tells you before the rider makes a wasted trip, rather than after.
How much do delivery status messages cost?
Utility-category messages such as delivery updates cost ₹0.115 per message at Meta's India rates, passed through at cost with no BotPulsar markup.
Is there a cost per team member handling delivery queries?
No. Every BotPulsar plan, including the ₹300 Starter plan, includes unlimited team members, so adding support staff to handle delivery queries adds no per-seat cost.
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