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WebEngage WhatsApp integration
Send WhatsApp engagement events into a WebEngage workspace for cross-channel journeys.
For teams running orchestration in WebEngage, WhatsApp needs to be an event source rather than an island. The connector upserts contacts and delivers named engagement events into your workspace, so a WhatsApp interaction can advance or exit a journey that also spans email and push.
What the WebEngage connector supports
Capabilities
- Create and update contacts
- Deliver events over REST
What you'll need to connect
base_urlregionworkspace_idlicense_codeevent_name
What teams build with it
Send a WhatsApp engagement event into WebEngage to advance an existing customer journey.
Exit a customer from an email sequence once they have converted over WhatsApp.
Keep contact attributes aligned between WhatsApp conversations and WebEngage segments.
WebEngage integration: common questions
Can I control the WebEngage event name?
Yes, event name is a configuration field, so events arrive under the name your existing WebEngage journeys already listen for.
Does the connector support WebEngage regions?
Yes. Region is configurable alongside workspace ID and license code, so the connector targets the correct regional endpoint.
Do I need a developer to connect WebEngage?
No, connecting is a configuration step — region, workspace ID, license code and event name — without custom integration code.
Can a WhatsApp interaction stop an email sequence?
Yes, a customer converting over WhatsApp can be used to exit them from a WebEngage journey running on another channel like email.
Does this only send events, or does it sync contacts too?
Both. The connector upserts contacts and delivers named engagement events, so WebEngage segments and journeys have both the contact data and the trigger they need.
Do I need a developer to keep the WebEngage connection running?
No. Once the workspace ID, license code, region and event name are configured, contact and event delivery run automatically without further engineering work.