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WhatsApp password reset code template
Password reset codes follow the same constrained authentication format as login OTPs. The one thing worth getting right is a short expiry, stated in the footer.
The template
Authentication category — reserved for one-time passcodes, with tightly constrained content.
Body
{{reset_code}} is your password reset code.
Footer
Expires in 15 minutes. If you didn't request this, ignore this message.
Buttons
- Copy code (copy_code)
What gets filled in per recipient
| Variable | Sample value |
|---|---|
{{reset_code}} |
739204 |
Approval notes for this template
The 'if you didn't request this' line matters — it tells a targeted user that someone is attempting access without giving an attacker anything.
Keep the expiry short. A password reset code valid for hours is a standing vulnerability on the account.
Password reset code: common questions
What Meta category does the 'Password reset code' template use?
The Password reset code template is submitted under the authentication category. Authentication category — reserved for one-time passcodes, with tightly constrained content.
Can I edit the variables in the 'Password reset code' template?
Yes. The Password reset code template is a fixed body with named variables submitted to Meta in advance and reviewed before it can be sent, so you can change the wording or the variables to match your brand. If the edited version is rejected, it can be edited again and resubmitted — the version history stays intact, so you are not starting from a blank draft.
Which businesses use the 'Password reset code' template?
It's built for authentication & security use cases: One-time passcodes and account security alerts.
How much does the 'Password reset code' template cost to send?
WhatsApp prices every template by its Meta category, so the Password reset code template is charged at the authentication rate rather than a flat per-message fee — the same wording costs more as a marketing template than as a utility one.
What other templates pair with 'Password reset code'?
Password reset code is most often used alongside OTP verification code and New login alert, the other authentication & security templates in this library.