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WhatsApp invoice delivery template
Sending the invoice as a document header rather than a link means the customer keeps the file in their chat history, where they can find it months later without searching an inbox.
The template
Utility category — the message relates to a specific order, appointment or account the customer already has.
Body
Hi {{customer_name}}, your invoice for {{billing_period}} is attached.
Invoice number: {{invoice_number}}
Amount: {{amount}}
Due date: {{due_date}}
Buttons
- Pay invoice (url)
What gets filled in per recipient
| Variable | Sample value |
|---|---|
{{customer_name}} |
Priya |
{{billing_period}} |
July 2026 |
{{invoice_number}} |
INV-2026-0731 |
{{amount}} |
₹11,800 |
{{due_date}} |
20 August 2026 |
Approval notes for this template
Use a document header carrying the PDF. The file sample is reviewed alongside the copy at submission.
For B2B, send to a designated billing contact rather than whoever last messaged — accounts payable is rarely the same person as the buyer.
Invoice delivery: common questions
What Meta category does the 'Invoice delivery' template use?
The Invoice delivery template is submitted under the utility category. Utility category — the message relates to a specific order, appointment or account the customer already has.
Can I edit the variables in the 'Invoice delivery' template?
Yes. The Invoice delivery template is a fixed body with named variables submitted to Meta in advance and reviewed before it can be sent, so you can change the wording or the variables to match your brand. If the edited version is rejected, it can be edited again and resubmitted — the version history stays intact, so you are not starting from a blank draft.
Which businesses use the 'Invoice delivery' template?
It's built for payments & billing use cases: Payment links, receipts, invoices and due reminders.
How much does the 'Invoice delivery' template cost to send?
WhatsApp prices every template by its Meta category, so the Invoice delivery template is charged at the utility rate rather than a flat per-message fee — the same wording costs more as a marketing template than as a utility one.
What other templates pair with 'Invoice delivery'?
Invoice delivery is most often used alongside Payment link request, Payment received and Payment failed retry, the other payments & billing templates in this library.
Others in this category
Payment link request
A payment request should name what the money is for, how much, and when the link …
Payment received
Confirm payment immediately on success. The gap between a customer paying and seeing acknowledgement is where …
Payment failed retry
A failed payment is a recoverable moment if the retry link arrives while the customer is …