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WhatsApp payment received template
Confirm payment immediately on success. The gap between a customer paying and seeing acknowledgement is where duplicate-payment support tickets come from.
The template
Utility category — the message relates to a specific order, appointment or account the customer already has.
Body
Payment received — thank you, {{customer_name}}.
Amount: {{amount}}
Paid for: {{purpose}}
Transaction ID: {{transaction_id}}
Date: {{payment_date}}
Buttons
- Download invoice (url)
What gets filled in per recipient
| Variable | Sample value |
|---|---|
{{customer_name}} |
Priya |
{{amount}} |
₹2,499 |
{{purpose}} |
order BP-48219 |
{{transaction_id}} |
pay_MnQ82Kd91 |
{{payment_date}} |
9 August 2026 |
Approval notes for this template
Trigger on the payment gateway's success webhook so this cannot be sent for a payment that later fails.
Attaching the invoice as a document header removes a separate email entirely for most B2C purchases.
Payment received: common questions
What Meta category does the 'Payment received' template use?
The Payment received template is submitted under the utility category. Utility category — the message relates to a specific order, appointment or account the customer already has.
Can I edit the variables in the 'Payment received' template?
Yes. The Payment received template is a fixed body with named variables submitted to Meta in advance and reviewed before it can be sent, so you can change the wording or the variables to match your brand. If the edited version is rejected, it can be edited again and resubmitted — the version history stays intact, so you are not starting from a blank draft.
Which businesses use the 'Payment received' template?
It's built for payments & billing use cases: Payment links, receipts, invoices and due reminders.
How much does the 'Payment received' template cost to send?
WhatsApp prices every template by its Meta category, so the Payment received template is charged at the utility rate rather than a flat per-message fee — the same wording costs more as a marketing template than as a utility one.
What other templates pair with 'Payment received'?
Payment received is most often used alongside Payment link request, Payment failed retry and Invoice delivery, the other payments & billing templates in this library.
Others in this category
Payment link request
A payment request should name what the money is for, how much, and when the link …
Payment failed retry
A failed payment is a recoverable moment if the retry link arrives while the customer is …
Invoice delivery
Sending the invoice as a document header rather than a link means the customer keeps the …