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WhatsApp out for delivery template
The out-for-delivery message is what reduces failed deliveries. Its whole job is to make sure someone is available to receive the order, so lead with the window rather than the order details.
The template
Utility category — the message relates to a specific order, appointment or account the customer already has.
Body
Hi {{customer_name}}, your order {{order_id}} is out for delivery today.
Expected between {{delivery_window}}
Delivery agent: {{agent_name}} ({{agent_phone}})
Please keep your phone reachable.
Buttons
- I'll be available (quick_reply)
- Reschedule (quick_reply)
What gets filled in per recipient
| Variable | Sample value |
|---|---|
{{customer_name}} |
Priya |
{{order_id}} |
BP-48219 |
{{delivery_window}} |
2 PM and 6 PM |
{{agent_name}} |
Rahul |
{{agent_phone}} |
+91 98765 43210 |
Approval notes for this template
The reschedule quick reply is the valuable part — it converts a would-be failed delivery into a rebooked one without a phone call.
Route the reschedule reply into an automation that offers the next available slots rather than into a plain support queue.
Out for delivery: common questions
What Meta category does the 'Out for delivery' template use?
The Out for delivery template is submitted under the utility category. Utility category — the message relates to a specific order, appointment or account the customer already has.
Can I edit the variables in the 'Out for delivery' template?
Yes. The Out for delivery template is a fixed body with named variables submitted to Meta in advance and reviewed before it can be sent, so you can change the wording or the variables to match your brand. If the edited version is rejected, it can be edited again and resubmitted — the version history stays intact, so you are not starting from a blank draft.
Which businesses use the 'Out for delivery' template?
It's built for orders & delivery use cases: Confirmations, shipping updates and the messages that cut RTO.
How much does the 'Out for delivery' template cost to send?
WhatsApp prices every template by its Meta category, so the Out for delivery template is charged at the utility rate rather than a flat per-message fee — the same wording costs more as a marketing template than as a utility one.
What other templates pair with 'Out for delivery'?
Out for delivery is most often used alongside Order confirmation, Order shipped notification and Delivery confirmation and review request, the other orders & delivery templates in this library.
Others in this category
Order confirmation
The order confirmation is the highest-volume transactional message most commerce businesses send, and it is the …
Order shipped notification
Shipping notifications reliably cut 'where is my order' support volume, because the customer gets the tracking …
Delivery confirmation and review request
Confirming delivery closes the loop and creates the one moment a customer is most willing to …