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WhatsApp refund processed template
The refund message should be sent when the refund is actually initiated, not when it is approved internally. Including the reference number is what lets a customer chase it with their own bank if it does not land.
The template
Utility category — the message relates to a specific order, appointment or account the customer already has.
Body
Hi {{customer_name}}, your refund has been processed.
Order ID: {{order_id}}
Refund amount: {{refund_amount}}
Refunded to: {{refund_method}}
Reference: {{reference_id}}
What gets filled in per recipient
| Variable | Sample value |
|---|---|
{{customer_name}} |
Priya |
{{order_id}} |
BP-48219 |
{{refund_amount}} |
₹2,499 |
{{refund_method}} |
HDFC card ending 4412 |
{{reference_id}} |
RFND-99183 |
Approval notes for this template
Name the destination account or card in masked form so the customer knows where to look for the credit.
The reference ID is what turns a support conversation into a bank enquiry the customer can resolve without you.
Refund processed: common questions
What Meta category does the 'Refund processed' template use?
The Refund processed template is submitted under the utility category. Utility category — the message relates to a specific order, appointment or account the customer already has.
Can I edit the variables in the 'Refund processed' template?
Yes. The Refund processed template is a fixed body with named variables submitted to Meta in advance and reviewed before it can be sent, so you can change the wording or the variables to match your brand. If the edited version is rejected, it can be edited again and resubmitted — the version history stays intact, so you are not starting from a blank draft.
Which businesses use the 'Refund processed' template?
It's built for orders & delivery use cases: Confirmations, shipping updates and the messages that cut RTO.
How much does the 'Refund processed' template cost to send?
WhatsApp prices every template by its Meta category, so the Refund processed template is charged at the utility rate rather than a flat per-message fee — the same wording costs more as a marketing template than as a utility one.
What other templates pair with 'Refund processed'?
Refund processed is most often used alongside Order confirmation, Order shipped notification and Out for delivery, the other orders & delivery templates in this library.
Others in this category
Order confirmation
The order confirmation is the highest-volume transactional message most commerce businesses send, and it is the …
Order shipped notification
Shipping notifications reliably cut 'where is my order' support volume, because the customer gets the tracking …
Out for delivery
The out-for-delivery message is what reduces failed deliveries. Its whole job is to make sure someone …