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WhatsApp for Retail & local stores
Local and multi-store retailers use WhatsApp to show new stock, take orders for pickup or delivery, and bring customers back with targeted offers, without needing a full e-commerce site.
What retail & local stores teams run into on WhatsApp today
New stock announcements sent as one-off broadcasts with no way to complete a purchase from them.
No record of which customers respond to which kind of offer.
Store staff answering the same stock and pricing questions repeatedly.
Built for retail & local stores
Catalog-led broadcasts
Send a new-stock broadcast with the product catalog attached, so a customer can order directly from the message.
Order and pickup coordination
Orders and payment links handle pickup or delivery coordination inside the same conversation.
Repeat-customer segmentation
Tags and custom fields track purchase category so future broadcasts target the customers most likely to buy.
WhatsApp for retail & local stores: common questions
Do I need a separate online store to sell on WhatsApp?
No. The product catalog, cart and payment links work inside the WhatsApp conversation itself.
Can a customer order directly from a new-stock broadcast?
Yes. A new-stock broadcast can carry the product catalog attached, so a customer orders straight from the message instead of the broadcast being a dead end.
Can we see which customers respond to which kind of offer?
Yes. Tags and custom fields track purchase category, so future broadcasts can target the customers most likely to buy a given offer.
Can staff stop answering the same stock questions over and over?
Yes, with a keyword auto-reply or an AI agent answering common stock and pricing questions from the shared inbox, freeing staff for the questions that need a person.
Does BotPulsar charge extra as a store adds more staff logins?
No. Unlimited team members are included on every plan, including Starter, so a growing retail team does not pay per additional staff account.
Can a small store start on WhatsApp without paying anything?
Yes. The Starter plan at ₹300/month includes the official WhatsApp API, a shared inbox and unlimited contacts, enough for a single-store operation to start before upgrading.
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